Laila Agents
Privacy policy
This policy explains how Laila handles data when you use the platform and connect communication channels.
Last updated: September 24, 2026
Account creation and public visibility
When you register, we process your name, company name, email address and a hashed password to create and manage your company account.
Company agents on the Laila website
Laila automatically showcases examples of active company agents on its public website to illustrate platform use, without requesting separate consent for each agent. This applies to existing and new agents and is limited to the agent image, name, role and company name as recorded in its identity. This information is available to website visitors and may be indexed by search engines. It does not include conversations, attachments, instructions, knowledge sources, customer or employee data, contact details or account information. Appearance does not imply an official partnership or company endorsement of Laila. Automatic showcasing applies from September 24, 2026. Contact the platform administrator about corrections or privacy rights.
What does Laila provide?
Laila helps companies run specialized agents that communicate with customers and employees and perform authorized tasks. We use the data needed to provide, protect and improve the reliability of this service.
Data we may process
We may process basic account information, company information, agent settings, and messages and attachments sent through channels the company chooses to connect. We may also record technical information such as request times and status for security and diagnostics.
How we use data
We use data to run agents, reply to messages, execute authorized tools, retain conversation context according to company settings, measure usage, prevent abuse, diagnose errors and improve the service. We do not sell user data or use one company conversations to operate another company service.
Channels and integrations
When you connect a channel such as Facebook Messenger, Laila processes messages and data authorized by the company through channel permissions. We do not request permissions unnecessary for the feature. The channel provider policies apply in addition to this policy.
Protection and retention
We use access controls and encrypt secrets in storage and transit, limiting data access to what is necessary to operate the service. We retain data as needed to provide the service or meet legal obligations, then delete or de-identify it according to company settings and deletion procedures.
User rights and deletion requests
Account holders may request access to, correction of or deletion of their data through the company account administrator or the contact channels available on the Laila website. For account or channel-data deletion requests, we verify authorization and delete data that does not need to be retained for security or legal reasons.
Policy updates
We may update this policy when the service or legal requirements change. The latest version will appear on this page. Continued use after an update constitutes acceptance of the revised version.