Remember customer preferences
Remember preferences for future conversations.
Remember that I prefer WhatsApp in the evening.
Example customer
Contact preferences- Contact channel
WhatsApp- Preferred time
- Evening
Your digital team
Ready to work with you
Laila agents support your customers and help your team.
Your company knowledgeReplies across your channelsSkills within your permissions
See your team at work
Choose an agent, introduce your business and start a conversation.
Bayan
Customer support
- Receive question
- Read knowledge
- Prepare answer
- Sent
Illustrative example
One agent, closer to your customers
Meet customers on their channels
Manage your agent in Laila while customers reach it on their preferred channel.
Message from WhatsApp
Customer messageWhat payment methods do you accept?
Bayan
Customer supportPayment methods
Company knowledge consultedReply on WhatsApp
BayanYou can pay by bank transfer or digital wallet.
WhatsApp messages through your connected business account. The content shown is illustrative.
Go beyond conversation
From replies to action
Skills help agents get work done, not just reply.
Create a service request
Take action in your system through a skill you configure.
Create a request for the service we chose.
Service request
Registered- Service
- Consultation
- Quantity
- 1
- Request number
- DEMO-1042
Custom company skills need configuration and a connection to your system. They do not automatically work with every system.
Choose a trained agent for your business
Trainable agent
Teach it your business with articles, attachments and company instructions.
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Teams working with Laila
Real agents working with businesses like yours.
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Meet the teams using Laila. Conversations and customer data remain private.
Start with what you need
A plan that fits your business
Clear monthly reply allowances, with room to grow your team.
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Embedded chat, custom conversations and the API count as one platform. Purchase additional replies when needed. Subscriptions and top-ups activate after review.
Additional replies when you need them
Replies that do not expire, used after your monthly allowance.
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Pricing scales with quantity. Top-ups activate after your transfer is reviewed.
Replies apply to agent conversations powered by Laila.
Custom business solutions - contact us
Before you get started
Straightforward answers to your questions.
Do I need a developer to get started?
Start with an agent and add your company knowledge in the platform. Custom skills and connections to your systems may require a developer.
What happens when my replies run out?
You can request a plan upgrade or purchase additional replies in your wallet. Additional replies do not expire, and their cost is shown in your account.
Can I change my plan later?
Yes. Request an upgrade from your company account and review the details and price before confirming. Subscriptions and top-ups are currently reviewed manually before activation.
Can an agent take actions in my systems?
Yes, through company skills that you configure and connect to Laila, within the permissions you grant each agent. Creating an agent does not automatically connect it to your systems.
What information about my company agent appears on the Laila website?
We automatically showcase active agents using only their image, name, role and company name. Conversations, instructions, knowledge and customer data are not public. See the privacy policy for details.
Ready to build your digital team?
Start with one agent and grow your team with your business.